Return & Exchange Policy

Return & Exchange Policy Effective Date: 29 November 2026 At Influence, we want you to be satisfied with your purchase. If you receive an eligible product that does not meet your expectations, you may request a return or exchange in accordance with this policy. 1. Return and Exchange Window Eligible products may be returned or exchanged within 7 days of delivery. The return or exchange request must be raised within the applicable return window through our customer support channel. Email: "connect@influence.ooulet.com" (mailto:connect@influence.ooulet.com) 2. Eligibility for Returns and Exchanges To be eligible for a return or exchange, the product must: - Be unused and unworn - Be unwashed and free from stains, odours, or damage - Have all original tags and labels attached - Be returned in its original packaging, where applicable - Include the original invoice or order details - Be in resalable condition Products that do not meet these conditions may be rejected after inspection. 3. Damaged, Defective, or Incorrect Products If you receive: - A damaged product - A defective product - A wrong product - A product different from what you ordered please contact us as soon as possible after delivery. We may request photographs or videos of the product, packaging, shipping label, and any visible damage to verify the issue. After verification, we may provide an appropriate resolution, which may include: - Replacement - Exchange - Refund The resolution will depend on product availability and the nature of the issue. 4. Non-Returnable Products Certain products may not be eligible for return or exchange due to hygiene, safety, customization, or other applicable reasons. These may include: - Products specifically marked as non-returnable - Innerwear and intimate apparel - Customized or personalized products - Products damaged due to customer misuse - Products without original tags - Products that have been washed, worn, altered, or otherwise used - Clearance or final-sale products, where specifically stated The product page or checkout page may specify additional return restrictions where applicable. 5. Size Exchange If a size exchange is available for the product, the replacement size will be subject to stock availability. If the requested size is unavailable, we may offer another eligible resolution, subject to our policy. Customers are encouraged to check the size guide before placing an order. 6. Return Process To request a return or exchange: 1. Contact us at "connect@influence.ooulet.com" (mailto:connect@influence.ooulet.com) within 7 days of delivery. 2. Provide your order number and details of the product. 3. Provide photographs or other information if requested. 4. Wait for return approval and instructions. 5. Pack the product securely with original tags and packaging. 6. Hand over the package through the return process provided by Influence or its logistics partner. Do not send products to an address without receiving return instructions from us. 7. Return Shipping Charges For approved returns due to a defective, damaged, incorrect, or wrongly delivered product, Influence may arrange or reimburse eligible return shipping costs, subject to verification. For returns due to change of mind, size preference, or other customer-requested reasons, return shipping charges may be deducted from the refund or may be payable by the customer, where applicable. Any applicable charges will be communicated before processing the return. 8. Product Inspection All returned products may be inspected before a return, exchange, or refund is approved. If the returned product does not meet the eligibility requirements, the return may be rejected. In such cases, the product may be shipped back to the customer, subject to applicable shipping charges. 9. Exchange Process Once the returned product is received and approved, the replacement product will be processed subject to availability. Exchange delivery timelines may vary depending on location and product availability. 10. Refund for Returned Products If a refund is approved, it will be processed according to our Cancellation & Refund Policy. Refunds may be issued through the original payment method or another legally permissible method, depending on the transaction. 11. Contact Us For return or exchange requests, contact: Influence Email: connect@influence.ooulet.com (mailto:connect@influence.ooulet.com) Registered Address: Roorkee