Cancellation & Refund Policy

Cancellation & Refund Policy Effective Date: 29 November 2026 This Cancellation & Refund Policy explains the process for cancelling orders and receiving refunds for purchases made through the Influence website. 1. Order Cancellation by Customer Customers may request cancellation of an order before the order is shipped. To request cancellation, contact us as soon as possible at: Email: "connect@influence.ooulet.com" (mailto:connect@influence.ooulet.com) Cancellation requests are subject to order processing status. Once an order has been shipped or handed over to the logistics partner, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable Return & Exchange Policy. 2. Cancellation by Influence Influence may cancel an order in certain circumstances, including: - Product unavailability - Pricing or listing errors - Incorrect product information - Payment verification issues - Suspected fraud or unauthorized transactions - Incorrect or incomplete shipping information - Delivery restrictions - Operational or technical reasons beyond our reasonable control If an order is cancelled after successful payment, the eligible amount will be refunded. 3. Refunds for Cancelled Orders For eligible prepaid orders cancelled before dispatch, the refund will generally be initiated after cancellation is confirmed. The refund will normally be processed to the original payment method used for the order, subject to payment gateway and banking processes. 4. Refunds for Approved Returns If a returned product is approved for a refund after inspection, the refund will be initiated after the return is received and successfully verified. The refund amount may exclude: - Non-refundable shipping charges, where applicable - Return shipping charges, where applicable - Other charges expressly communicated to the customer before processing For defective, damaged, or incorrect products attributable to Influence, applicable charges may not be deducted. 5. Refund Processing Time Once a refund is initiated by Influence, the time required for the amount to reflect in the customer's account may depend on the payment gateway, bank, card issuer, or other financial institution. Generally, customers may expect the refund to reflect within 5–10 business days after refund initiation, subject to the processing timelines of the relevant payment provider. 6. Failed or Unsuccessful Payments If money is deducted from your account but the order is not successfully placed due to a payment failure or technical issue, the amount will generally be automatically reversed by the payment gateway or banking institution. If the amount is not reversed within the applicable banking timeline, please contact us with the transaction details. 7. Partial Refunds In certain circumstances, a partial refund may be issued where: - Only some products from an order are returned - Certain products are not eligible for return - Applicable shipping or other charges are non-refundable - A promotional discount was applied to the order The final refund amount will be calculated based on the applicable order and refund conditions. 8. Promotional Offers and Discounts For orders placed using promotional codes, discounts, or special offers, the refund value may be adjusted based on the terms of the applicable promotion. If a discount was conditional on purchasing multiple products, returning one or more products may affect the discount applied to the remaining products. 9. Refund for Cash on Delivery Orders Where applicable, refunds for eligible Cash on Delivery orders may be processed through a suitable electronic payment method after the customer provides the required payment details. Influence may request verification information before processing such refunds. 10. Non-Refundable Situations A refund may not be provided where: - The product is returned outside the applicable return window - The product is used, washed, worn, altered, or damaged by the customer - Original tags or packaging are missing where required - The product fails the return inspection - The customer provides incorrect information for refund processing - The issue is caused by misuse or negligence after delivery 11. Refund Disputes If you believe a refund has not been processed correctly, please contact us with: - Order number - Registered email address or mobile number - Payment transaction details - Return or cancellation details We will review the matter and provide an appropriate response. 12. Contact Us For cancellation and refund-related queries, contact: Influence Email: connect@influence.ooulet.com (mailto:connect@influence.ooulet.com) Registered Address: Roorkee